- HOW MUCH IS SHIPPING?
Shipping is completely FREE on all orders. For a limited time only!
- HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
- When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please keep in mind, that processing can take 1-4 business days. In most instances we ship next business day.
- HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?
- Due to the overwhelming demand & impact of COVID-19, the shipping time is slightly slower than our usual standard. We are working round the clock with our delivery partners to get your order out as quickly as possible. Latest estimated shipping time updated based on feedback from our customers is 13-20 business days.
- CAN I HAVE A TRACKING NUMBER?
We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.
- WHERE ARE YOUR WAREHOUSES LOCATED?
We currently have warehouses located in Hong Kong and Singapore.
- CAN I PAY IN MY LOCAL CURRENCY?
The currency will be set to USD by default, this is converted to your currency once you reach checkout.
- I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?
We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!
- WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
- Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
HOW DO I CONTACT YOU?
If you have any questions that are not on this FAQ page, please contact us on our Facebook page OR please email us at email@example.com and we will reply to your inquiry.